Privacy Policy – Let's Watch

Your privacy matters to us. This Privacy Policy explains what personal data Let's Watch collects, why we collect it, how we use it, and the choices you have. Please read it alongside our Terms of Service and Cookie Policy.

1. Who We Are

Let's Watch is operated by Tangerine in partnership with Etisalat UAE. For the purposes of this Privacy Policy, "Let's Watch", "we", "us", and "our" refer to Tangerine as the data controller responsible for your personal information.

If you have any questions about how we handle your data, you can reach us at mena@cs-sptwo.com.

2. Information We Collect

We collect information in the following ways:

Information you provide directly

Your Etisalat mobile number when you subscribe or contact support
Your name and email address if you contact us via the website contact form
Any messages or enquiries you send to our support team

Information collected automatically

Content you browse, bookmark, or watch, including timestamps and duration
Device information such as device type, operating system, and browser
IP address and approximate geographic location (country/region level)
Session data including login times and navigation patterns
Technical error logs to help diagnose and fix issues

Information from Etisalat

As Let's Watch is billed through your Etisalat account, Etisalat shares limited account information with us to verify your eligibility and process your subscription. This includes your mobile number and subscription status.

3. How We Use Your Information

Purpose	Legal Basis
Activating and managing your subscription	Contractual necessity
Processing billing through Etisalat	Contractual necessity
Personalising content recommendations	Legitimate interests
Saving bookmarks and viewing progress	Contractual necessity
Responding to support enquiries	Contractual necessity
Sending service-related notifications	Legitimate interests
Improving and securing the platform	Legitimate interests
Complying with legal obligations	Legal obligation

We do not use your personal data for automated decision-making that produces significant legal effects, nor do we sell your data to third parties for their own marketing purposes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

Etisalat UAE: to facilitate billing and verify subscription eligibility
Service providers: trusted third parties who help us operate the platform (e.g. hosting, analytics, customer support tools) under strict data processing agreements
Legal authorities: where required by applicable law, court order, or to protect the rights and safety of our users or the public
Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction with equivalent privacy protections

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. Specifically:

Account and subscription data is retained for the duration of your subscription and for up to 12 months after cancellation
Viewing history and bookmarks are deleted within 30 days of account closure
Support correspondence is retained for up to 24 months for quality assurance purposes
Legal and billing records may be retained for up to 7 years to comply with financial regulations

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. These include encrypted data transmission (TLS), access controls, and regular security assessments.

While we take every reasonable precaution, no method of transmission over the internet is entirely secure. If you have reason to believe your account has been compromised, please contact us immediately at mena@cs-sptwo.com.

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Access: request a copy of the personal data we hold about you
Correction: ask us to correct inaccurate or incomplete data
Deletion: request that we delete your personal data where it is no longer necessary
Objection: object to processing based on legitimate interests
Restriction: ask us to restrict processing in certain circumstances
Portability: receive your data in a structured, machine-readable format

To exercise any of these rights, email us at mena@cs-sptwo.com. We will respond within 30 days. We may need to verify your identity before processing your request.

8. Children's Privacy

Let's Watch is not intended for users under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or via a notice on the platform at least 14 days before the changes take effect. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our support team:

Email: mena@cs-sptwo.com
Available: Monday to Friday, business hours